Olga’s role was to re-establish stability and processes, provide leadership, and address staff morale. 

Mentoring to Cultivate Authentic Leadership in Individuals and Teams 

• Utilising a highly individualised recruitment strategy, Olga focused on hiring team members with complementary skills and experience, who could add something different to the mix.
• She cultivated team alignment and leadership using a 4-pronged strategy:

• • • Fostering the alignment process, supporting confidence and mutual understanding
    • Acting as a mentor and guide to build and energise staff engagement
    • Directing meetings and guiding conversations, intervening as needed
    • Empowering team members to take on responsibility for initiatives and providing them with the opportunity to showcase their work to the broader leadership team

• By using strengths-based coaching, Olga helped her team members put their leadership skills into action and actively supported high performers to join projects on other teams to further enhance their skills.

Vital Management of the Stakeholders

• Under Olga’s leadership, communication and collaboration between the team and International Offices were greatly improved. Through effective collaboration with these offices, the team was able to anticipate and proactively address client needs.
• She supported the newly appointed leader of the group in building authentic trust in the team, by using several tools and strategies, including reverse mentoring, to ensure a smooth transition.
  

Ensuring and Overseeing Operational Excellence 

• With the support of the team, Olga set up and trained an offshore-based team to facilitate standardised administration, and create more efficiency and continuity.
• Further, a raft of progressive policies and procedures was implemented to ensure continuous oversight.