Case Study
Business Coaching that Reshapes Culture and Unites Teams Into a Mega-Force Generating Millions in Revenue
- Client: A newly merged business unit in a global consulting firm.
- Industry: Professional Services.
- Products/services used: Strategic group planning and facilitation to align the partners following team consolidation. Developing a coaching programme as a staff engagement strategy to build growth and success for individuals and teams.
- Impact/Value provided: Created the foundation for turning small teams into a high-functioning mega-team that generated millions in revenue.
Case Study
Business Coaching that Reshapes Culture and Unites Teams Into a Mega-Force Generating Millions in Revenue
- Client: A newly merged business unit in a global consulting firm.
- Industry: Professional Services.
- Products/services used: Strategic group planning and facilitation to align the partners following team consolidation. Developing a coaching programme as a staff engagement strategy to build growth and success for individuals and teams.
- Impact/Value provided: Created the foundation for turning small teams into a high-functioning mega-team that generated millions in revenue.
Situation
Following a corporate restructuring, several teams were consolidated into a single business unit of over 200 people.
Challenges
- Creating an overarching mission and strategic objectives for the newly consolidated team. Creating engagement across all levels to support the strategy.
- Building a self-supporting culture that enabled synergistic growth and integration and clarified communication.
Approach
Olga worked directly with the group Head, the leadership team, and the overall partner group.
- She focused on forging vital pathways for strong collaboration between multi-functional teams, generating authentic buy-in and catalysing culture change based on a common purpose, improved processes, and communication.
- Through implementation of the balanced scorecard method, Olga facilitated necessary and transformative conversations with the leadership team to identify the strategic focus for the first 3 years.
- To help leadership determine which actions and behaviours empowered employees and which didn’t, Olga created and co-facilitated multiple team workshops to gather feedback from a group of 200+ people. The Emotional Culture Deck guided emotionally intelligent, relevant conversations. Once collated, the feedback was presented to the leadership team with key themes and recommendations for the next steps.
- Finally, as part of her business coaching services, Olga led a coaching programme aimed at pairing coaches from different teams to break silos, improve teamwork, and build synergies to support the team’s business development efforts.
Outcomes
- Leadership Team alignment. Increased collaboration via a strategic framework and oversight model that established clear objectives, synergies, and accountability, enabling business growth and meeting revenue targets.
- A culture of responsibility and increased team trust. The framework resulted in improved communication and more effective decision-making. It also developed a culture of shared ownership.
- Enhanced awareness of leadership practice. Helped leaders identify and understand the actions and behaviours they should demonstrate to engage their teams further.
- Authentic culture change. Used a coaching programme and broader staff engagement strategy to build relationships and break silos.
